Prima Medicine – South Riding Office

I’d like to provide feedback regarding the communication around billing for my recent annual physical exam. While filling out the check-in form, I was unexpectedly prompted to provide a copay, which was confusing since annual physicals are typically fully covered by insurance. I called to clarify and was told that the billing department would need to be consulted. However, even after multiple follow-ups, I did not receive a clear confirmation ahead of time. It wasn’t until the day of the visit that I was finally informed that no copay would be required. If this had been communicated earlier, it would have prevented confusion and unnecessary concern. I hope this process can be improved in the future to ensure patients are clearly informed about billing coverage in advance.

I had my yearly checkup with Dr. Yalamanchili and it was such a great experience. She was incredibly kind, patient, and took the time to listen and explain everything clearly. I truly felt cared for. The staff was also very friendly and welcoming. I’m so grateful for the wonderful care I received—thank you all!

Very professional, friendly and easy. Thanks!

Very thorough evaluation of my health concern