Testimonials

I had a wonderful wellness visit with Alexa yesterday! She was super pleasant, kind, and thorough in her care of me, as she always is. Alexa stands out --especially in her warm and attentive demeanor - her smile instantly made me feel safe, warm, and non-judged. Her friendly and sweet nature is like a free dose of dopamine - just walking into the room and seeing her improves your mood and sets a positive tone for the visit. I'm so grateful for her exceptional care and would highly recommend her to anyone looking for a compassionate and skilled nurse practitioner. Love you Alexa! Never leave Prima.

Very friendly and supportive.

I’d like to provide feedback regarding the communication around billing for my recent annual physical exam. While filling out the check-in form, I was unexpectedly prompted to provide a copay, which was confusing since annual physicals are typically fully covered by insurance. I called to clarify and was told that the billing department would need to be consulted. However, even after multiple follow-ups, I did not receive a clear confirmation ahead of time. It wasn’t until the day of the visit that I was finally informed that no copay would be required. If this had been communicated earlier, it would have prevented confusion and unnecessary concern. I hope this process can be improved in the future to ensure patients are clearly informed about billing coverage in advance.